Refund policy
Last updated: September 14, 2026
We want you to be happy with your order. Because most Wildflower Ceramics products are made specifically for each customer, our return policy differs from that of a store carrying pre-made inventory.
Damaged, defective, or incorrect items
If your order arrives damaged, has a manufacturing defect or misprint, or is not the item you ordered, contact us within 30 days of delivery at wildflowerceramicsnh@gmail.com.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the item, packaging, and shipping label when relevant
After reviewing the issue, we will arrange an appropriate replacement or refund. You generally will not need to return a damaged or defective item unless we specifically ask you to do so.
Made-to-order items and change-of-mind returns
Our print-on-demand products are produced only after an order is placed. For that reason, we cannot accept returns or exchanges for buyer's remorse, an incorrectly selected size or color, or a change of mind. Please review product measurements, color choices, and your shipping information carefully before placing your order.
If a product page states different return terms, the terms shown on that product page apply to that item.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. Once an order has entered production, we may be unable to change or cancel it. Sending a request does not guarantee that a change or cancellation can be completed.
Refunds
Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for your bank or card provider to post the refund. Original shipping charges are not refundable unless the order was damaged, defective, incorrect, or otherwise required by law.
Contact us
For return or order questions, email wildflowerceramicsnh@gmail.com and include your order number.
This policy does not limit any rights that cannot be waived under applicable law.